Refund Policy

Refund Policy

At Car Need, we prioritize customer satisfaction. Our refund policy is designed to ensure fairness and transparency.

Eligibility for Refunds:

• Inaccurate Data: Refunds are applicable if the report contains inaccuracies. Evidence must be provided, and refunds will be processed within 3-5 working days.
• Non-Receipt of Reports: If your report is not delivered, notify us immediately for a refund.
• Overcharging: Refunds will be provided for any overcharged amounts.
• Internal Errors: Technical issues such as duplicate charges or empty reports qualify for refunds.

Non-Refundable Cases:

Refunds will not be issued if the data in the report is accurate. Complaints not meeting the listed conditions will not qualify for refunds.

How to Request a Refund:

To request a refund, contact us via:

• Email: info@carneed.uk
• Live Chat: Available on our website

Refunds are processed using the original payment method within 3 business days.

Chargebacks:

Initiating a chargeback without prior communication may cause delays. We encourage customers to contact us directly to resolve issues promptly.